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1 |
Always deal
honestly and fairly. |
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2
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Be professional
in thought, attitude and action when discussing our
competition. (If one cannot say something good about our
competition, say nothing at all.) |
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3 |
Give the client
full value on every service provided. |
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4 |
Handle client
requests as promptly as possible. |
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5 |
Accept client
complaints with patience; and quietly and courteously make a
full and satisfactory response, exercising tact at all times. |
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6 |
Take personal
interest and initiative in helping solve client's problems that
are within our realm of professional activity. |
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7 |
Improve
constantly our methods, techniques and knowledge in order to
better serve our client’s needs. |
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8 |
Guard and
protect confidential client information. |
Public Relations:
The firm believes that a favorable impression made on people outside
of the company is to our benefit. Goodwill can both directly and
indirectly affect the growth of our business; growth increases the
opportunities of all.
The outsider looks upon each
employee as a representative of KAM Solutions, P.C. and often judges
the company by the actions of an individual. The firm therefore
depends on each person in the firm to always be an ambassador of
goodwill. The employee should feel free to discuss with the public
the type and scope of projects in which we are engaged being careful
however not to divulge sensitive client information or anything
about potential projects or the Firm's financial operations.
Employee Relations:
KAM Solutions, P.C. strives constantly to improve itself by:
1
Selecting the highest quality personnel as employees; those that
will be a credit to the firm.
2 Training its personnel
so that they may develop and grow in knowledge and experience, and
that they may improve their professional standing.
3 Offering to personnel
and their families the advantages of a group insurance plan and
other benefits.
4 Seeking at all times to
improve working conditions and develop human relations to the end
that the Firm can enjoy a reputation that will attract and hold the
most capable people in our profession.
5 Informing personnel of
the firm's activities and practices as fully and as promptly as
possible.
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